Frequently Asked Questions (FAQs)

At Loadmor Deliveries, we believe in clarity, transparency, and reliable service. Below you’ll find answers to the most common questions about our courier services, pricing, processes, and policies. If you need further assistance, our support team is always happy to help.

1. Booking & Process

You can book directly through our website by completing the booking form or contact us via WhatsApp for assistance. Once submitted, our team will review your request, confirm the details, and provide final booking confirmation.

Yes. We offer scheduled bookings for both same-day and future deliveries, depending on availability and route planning.

Our team will:

  • Review your request 
  • Confirm pricing and details 
  • Assign a driver or courier partner 
  • Provide updates until collection and delivery are completed 

2. Pricing & Payments

Our pricing is based on:

  • A base delivery fee 
  • Any applicable weight or volume-based or handling charges 
  • Distance and service type (local, regional or nationwide) 

Delivery pricing reflects logistics costs, handling, distance, urgency, and item type. For high-value or long-distance items, pricing ensures safe, reliable, and safe handling.

Yes. Items above certain weight thresholds may incur additional handling fees based on our weight tiers.

Yes. Payment is required before dispatch or upon confirmation of the booking, depending on the service type.

3. Delivery Types & Coverage

Yes. Loadmor now offers nationwide delivery through our courier network. This allows us to deliver parcels across South Africa reliably.

We coordinate your shipment through trusted courier network. Loadmor manages the booking, communication, and coordination, while the courier handles long-distance transit.

We provide local deliveries within our operating region, with flexible scheduling for residential and business collections.

Yes, same-day delivery is available for qualifying locations and bookings made within operational time windows.

4. Parcel Requirements

We handle a wide range of items including:

  • Documents and parcels.
  • Clothing and personal goods.
  • Small appliances and electronics. 
  • Retail and business shipments.
  • Select high-value items (subject to conditions).

Yes. We support parcels up to 25kg locally, with weight-based handling fees. Larger or specialised shipments may be handled via our courier network.

Yes, provided they are properly packaged. We recommend secure packaging for fragile items. High-value items may require additional care, and customers should declare such items at booking.

5. Safety, Liability & Handling

Yes. We support parcels up to 25kg locally, with weight-based handling fees. Larger or specialised shipments may be handled via our courier network.

All parcels must be properly packaged by the sender. Liability terms depend on the service type and declared value. Any issues should be reported immediately so we can assist with investigation and resolution.

Insurance options may be available depending on the shipment and courier partner. We can advise on this during the booking process.

6. Communication & Tracking

Yes. We provide updates from booking confirmation through to collection and delivery completion.

Yes. Our support team is available via WhatsApp and other communication channels to assist with tracking, updates, or queries.

7. Nationwide Courier Network

To provide reliable, cost-effective nationwide coverage, we use established courier networks. This allows us to extend our service beyond local routes while maintaining coordination and customer support through Loadmor.

Yes. Loadmor remains your primary point of contact, handling booking, coordination, and support throughout the process.

8. Business & Bulk Deliveries

Yes. We support recurring deliveries, bulk shipments, and business logistics solutions tailored to your operational needs.

Yes. We can arrange scheduled or recurring delivery services for businesses requiring consistent logistics support.

9. Cancellations & Changes

Yes. Cancellations or changes can be made prior to dispatch. Fees may apply depending on the stage of the booking.

Contact our support team as soon as possible so we can update your booking before collection or dispatch.

10. General Trust & Service Expectations

Loadmor offers:

  • Flexible local and nationwide delivery options. 
  • Personalised customer support.
  • Coordination of both local drivers and national courier networks. 

  • A focus on reliability and communication throughout the delivery process.

You can book a delivery directly through our website by completing the online booking form, or via WhatsApp for added convenience. Once your request is submitted, our support team will contact you to finalise and confirm your booking.

Yes. Loadmor Deliveries offers same-day, next-day, and scheduled deliveries. You can select your preferred collection and delivery date during the booking process, subject to availability and cut-off times.

Yes. Once your booking is confirmed, you’ll receive tracking updates via email or SMS as your parcel moves from collection to delivery on the schedule date.

We deliver parcels of up to 20 kg per item, subject to applicable weight fees for each weight class. If a parcel is bulky and its volumetric weight exceeds its actual weight, the higher value will be used to calculate the final delivery fee.

We accept the following payment methods:

  • Payfast online payments (a secure payment link will be sent via email or WhatsApp)
  • Direct EFT payments

For EFT payments, please ensure your Booking ID is used as the payment reference, and email proof of payment to accounts@loadmor.co.za. Failure to submit proof of payment may delay booking confirmation, collection, and delivery.

Yes. All parcels are handled with care. If you’re sending fragile or high-value items, please indicate this during booking.

Fragile and high-value parcels are subject to:

  • Mandatory parcel protection fee: 1% of the declared parcel value
  • Fragile handling fee: 0.5% of the declared parcel value

These surcharges are added to the final delivery cost.

Yes. Parcels must be securely packaged and sealed before collection to ensure safe handling and delivery.

Alternatively, you may purchase Loadmor branded courier bags for R10 each during booking. A Loadmor driver will arrive with the bag, allowing you to pack and seal your parcel at collection.

Delivery times depend on distance, booking type, and cut-off times:

  • Local & Regional deliveries: Same-day (subject to booking cut-off times)
  • Provincial deliveries: 1–2 working days.

You will be notified once your parcel is collected and again upon successful delivery.

One delivery attempt will be made. If the recipient is unavailable, you’ll be notified and may reschedule delivery for a future date. Additional charges may apply in accordance with our terms and conditions.

Yes. Loadmor Deliveries works with businesses of all sizes. We offer solutions for recurring deliveries, and customised courier services tailored to your operational needs.

Our services are currently focused on Durban metro areas and the KwaZulu-Natal Midlands. Expansion plans are underway as our delivery network grows.

Parcel protection is an optional fee that covers loss or damage while your parcel is in transit with Loadmor Deliveries. Coverage is based on the declared parcel value provided at booking and is subject to our Terms and Conditions.

Please note:

  • Declared values must be accurate to qualify for protection.
  • Improperly packaged or prohibited items are not covered.
  • Compensation is limited to the approved declared value.

We do not transport illegal items, hazardous materials, perishable goods, or any items restricted by law or safety regulations. A full list of prohibited items is available upon request.

Yes. Same-day delivery bookings are subject to daily cut-off times. Cut-off times may vary based on location and demand and will be communicated during booking.

Changes or cancellations must be requested as soon as possible. Fees may apply depending on the booking status and whether collection has already occurred. Please refer to our Terms and Conditions for full details.

We take all concerns seriously. Please report any complaints, delays, or lost parcels via our contact page or customer support channels. Our support team will investigate promptly and keep you informed throughout the process.

You can reach us via phone, WhatsApp, or email. Our support team is available to assist with bookings, tracking, billing, and general delivery enquiries.

Note: Loadmor Deliveries reserves the right to update these FAQs in line with operational or policy changes.